Return Policy Page


                                                                     "Replacement, Return & Refund Policy"


Replacement Policy:

  1. We cover a 3 (Three) Days Replacement Guarantee (except for intact boxes or packets) for physical products. It should be within 03 Days from the delivery date.
  2. The replacement request must be raised within 24 hours of getting the delivery by our website, mobile app, or through the customer care center.
  3. After you request to replace it, we will provide you with a replacement ID for review. Then you must send it to our address.
  4. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.
  5. Refunds/Replacements/Returns for products are subject to inspection and checking by Nipun's Gallery team.
  6. Replacement delivery of the ordered items is subject to the availability of the products at our vendor & depot/warehouse.
Return Policy: 

  1. You must check the product that we delivered through our third-party courier service provider. If you found that we delivered the wrong product, a defective product, products with missing parts, or Incorrect content on the website, you may refuse to receive the product from the delivery person and return it to us.
  2. Once you received the goods you have no options to change or return the goods.

The return and replacement must have the following conditions:

  • The product must be unused, unworn, unwashed, and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
  • The product must include the original tags, user manual, warranty cards, freebies, and accessories.
  • The product must be returned in the original and undamaged manufacturer packaging/box. If the product was delivered in the second layer of our packaging, it must be returned in the same condition with the return shipping label attached. Do not put tape or stickers on the manufacturer’s box.

Refund Policy: 

We don’t make any refunds for distorted or misused products, after purchasing our products online/our store returning the product after purchasing. 

Cancellation on order or refund after order confirmation (custom made) is not accepted:

Once you confirm an order, the payment must be done as per the agreement of the current product price. We won’t be able to exchange, refund, or accept any cancellations as the product is exclusively made for you.