Support Policy Page

Support Policy

This support policy regulates user assistance of our product and services to all clients, employees, and affiliates. By using our website, you agree to the following support terms. If you do not agree with any of these policy statements, please contact us before using our website. We have the right to change our support policy without prior notice. We advise all users to regularly check this terms and conditions page regularly and be informed of its latest version.

General Information

This support policy explains support-related questions and identifies the issues covered by customer support plans. Further, this support policy reflects our terms and conditions.

Support Time

Our support time over the mobile phone is during working hours from 9.00 am to 6.00 pm, in addition, we provide support via email 24/7. You can also communicate with us on our Facebook page.

Free support

The General free support plan covers all purchased items from us. Every customer has the right to get free support during product orders, starting from the purchase date to product delivery. The purchase date is considered the date the customer creates the purchase order.

*The support term can expire even if the client purchased the product but didn't comply with the terms and conditions after completing the order.